Shipping policy

SHIPPING POLICY

Thank you for shopping with Lullen. Here's everything you need to know about how your order reaches you.

1. WHERE WE SHIP
We currently ship to:
• United States
• Canada
• United Kingdom
• European Union countries
If your country isn't available at checkout, please contact us at support@shoplullen.com and we'll let you know if we can deliver to you.

2. SHIPPING COSTS
• FREE standard shipping on all orders over $100 (USD).
• Orders under $100: standard shipping is [$X.XX], calculated and shown at checkout before you pay.
The final shipping cost is always displayed at checkout.

3. ORDER PROCESSING TIME
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays are processed on the next business day. During busy periods or sales, processing may take a little longer — we'll keep you updated.

4. ESTIMATED DELIVERY TIMES
After your order has been processed and shipped, estimated delivery times are:
• United States: [7–12] business days
• Canada: [8–15] business days
• United Kingdom: [7–12] business days
• European Union: [8–15] business days

These are estimates, not guarantees. Delivery can occasionally take longer due to carrier delays, customs checks, weather or peak seasons.

5. ORDER TRACKING
Once your order ships, you'll receive an email with your tracking number and a link to follow your delivery. Please allow 2–5 business days for tracking information to update. If you haven't received tracking within 5 business days of placing your order, contact us.

6. MULTIPLE PACKAGES
Our products are shipped from different partner warehouses so they can reach you as quickly as possible. If you order more than one item, they may arrive in separate packages on different days. You will not be charged extra shipping for this.

7. CUSTOMS, DUTIES AND TAXES
[OPTION 1 — if taxes are collected at checkout:]
For orders to the UK and EU, applicable VAT is included or calculated at checkout, so there are no surprise charges on delivery for orders within the standard import thresholds.
[OPTION 2 — if not:]
Orders shipped internationally may be subject to import duties, taxes or customs fees charged by your country. These are the customer's responsibility and are not included in our prices or shipping charges. Please check with your local customs office if you are unsure.

8. ADDRESS ACCURACY
Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, email us immediately — we can update it if the order has not yet shipped. Some items cannot be delivered to P.O. boxes or APO/FPO addresses.

9. LOST, DELAYED OR DAMAGED PACKAGES
If your package is significantly delayed, appears lost, or arrives damaged, please contact us at support@shoplullen.com with your order number (and photos if damaged). If a package is confirmed lost in transit or arrives damaged, we will send a replacement or issue a full refund, as described in our Refund Policy.

If tracking shows your order as delivered but you can't find it, please check with neighbours and your local post office first, then contact us within 7 days and we'll help investigate with the carrier.

10. QUESTIONS
We're happy to help with anything about your delivery.
Email: support@shoplullen.com
We aim to reply within 24–48 hours (Monday to Friday).

Thank you for choosing Lullen.