Terms of service

TERMS OF SERVICE

Last updated: [DATE]

1. OVERVIEW
This website, shoplullen.com, is operated by [BUSINESS OWNER NAME], trading as "Lullen" ("Lullen", "we", "us", "our"), [BUSINESS ADDRESS]. By visiting our website and/or purchasing from us, you agree to these Terms of Service ("Terms"), together with our Refund Policy, Shipping Policy and Privacy Policy, which form part of these Terms. Please read them carefully. If you do not agree, please do not use the website.

Our store is hosted on Shopify Inc., which provides the online platform that allows us to sell our products to you.

2. ELIGIBILITY
By placing an order, you confirm that you are at least 18 years old, or the age of majority where you live, or that you are using the site with the consent and supervision of a parent or guardian.

3. PRODUCTS AND DESCRIPTIONS
We do our best to describe and display our products as accurately as possible. Colours, finishes and sizes may vary slightly from the images shown due to screen settings and natural variations in manufacturing. Product images may include styling items that are not included with the purchase; the contents of each product are listed in its description.

Our products are intended for general personal and lifestyle use. They are not medical devices and are not intended to diagnose, treat, cure or prevent any condition. If you have a medical condition, sensitive skin or any concerns, please consult a qualified professional before use, and always follow the product instructions. Beauty and skincare products should be patch-tested before full use.

4. PRICES AND PAYMENT
All prices are shown in the currency displayed at checkout. Prices, products and promotions may change at any time without notice, but changes will not affect orders already confirmed.

Customers outside our shipping origin may be responsible for any import duties, taxes or customs fees charged by their country, unless stated otherwise at checkout.

Payment is processed securely by our payment providers. We do not store your full card details. You confirm that you are authorised to use the payment method you provide.

5. ORDERS AND ACCEPTANCE
Your order is an offer to buy. We will send an order confirmation email when we receive it; a contract is formed when we confirm your order or dispatch it. We reserve the right to refuse or cancel any order — for example, if a product is unavailable, if there is an obvious pricing or description error, or if we suspect fraud. If we cancel an order after payment, we will refund you in full.

6. DISCOUNTS AND PROMOTIONS
Discount codes and promotions are subject to their stated conditions (such as minimum order value, one use per customer, first order only, or expiry dates). Unless stated otherwise, discount codes cannot be combined, exchanged for cash or applied to past orders. We may withdraw or change a promotion at any time, without affecting orders already placed.

7. SHIPPING AND DELIVERY
Estimated delivery times are shown at checkout and in our Shipping Policy. They are estimates and may be affected by carriers, customs or events outside our control. Responsibility for the products passes to you on delivery.

8. RETURNS AND REFUNDS
Returns, cancellations and refunds are handled in line with our Refund Policy, which forms part of these Terms. Nothing in these Terms affects your statutory rights as a consumer, including the right of customers in the European Union and United Kingdom to cancel within 14 days.

9. REVIEWS AND CONTENT YOU SUBMIT
If you submit a review, photo, video, comment or other content, you confirm that it is honest, based on your own genuine experience, and does not infringe anyone's rights or contain anything unlawful, offensive or misleading. You give us a non-exclusive, royalty-free right to display and share that content on our website and social media in connection with Lullen. We may remove content at our discretion.

10. INTELLECTUAL PROPERTY
All content on this website — including the Lullen name and logo, text, designs, graphics, photos and videos — belongs to us or our licensors and is protected by intellectual property laws. You may not copy, reproduce or use it for commercial purposes without our written permission.

11. PROHIBITED USE
You agree not to use the website: for any unlawful purpose; to attempt to gain unauthorised access to our systems; to upload viruses or harmful code; to scrape or collect data by automated means in a way that harms the site; to place fraudulent orders; or to impersonate any person.

12. THIRD-PARTY LINKS AND SERVICES
Our website may contain links to third-party websites or services (such as payment providers or social media). We are not responsible for their content, policies or practices.

13. DISCLAIMER
Except as expressly stated in these Terms and to the extent permitted by law, the website and its content are provided "as is" and "as available". We do not guarantee that the website will always be uninterrupted or error-free.

14. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Lullen will not be liable for any indirect, incidental or consequential losses arising from your use of the website or products, and our total liability for any claim relating to an order is limited to the amount you paid for that order.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, for fraud, or your statutory rights as a consumer (for example, regarding faulty or misdescribed products).

15. INDEMNITY
You agree to compensate us for any claims or losses caused by your breach of these Terms or your misuse of the website, to the extent permitted by law.

16. PRIVACY
Your use of the website and any personal information you provide is governed by our Privacy Policy.

17. CHANGES TO THESE TERMS
We may update these Terms from time to time. The version published on this page at the time of your order applies to that order. Please check this page periodically.

18. GOVERNING LAW
These Terms are governed by the laws of [COUNTRY]. If you are a consumer, you also benefit from any mandatory protections of the law of the country where you live, and you may bring proceedings in your local courts.

19. CONTACT US
Questions about these Terms? We're happy to help.
Email: support@shoplullen.com

Thank you for choosing Lullen.